Fabulous and unique opportunity at our National Home Move Central Property Management Hub( NHM) for an Operations Manager.
The Property management centre is part of National Home Move who are a network of 63 Your Move and Reeds Rains franchise branches across England.
Role Overview
We are seeking an experienced Operations Manager to lead an office-based property management administration centre, overseeing the full operational lifecycle from tenant check-in through to check-out.
This role is strictly property management focused. It does not include lettings sales, business development, or client accounting. The position is central to ensuring compliance, consistency, efficiency, and high service standards across a managed portfolio.
Key Responsibilities
Operational Management
- Lead the day-to-day operations of an office-based property management centre
- Ensure smooth delivery of services across check-in, tenancy management, maintenance, compliance, and check-out
- Implement, maintain, and improve operational processes and workflows
- Monitor KPIs, service levels, and turnaround times, driving continuous improvement
Team Leadership
- Manage, coach, and develop a property management and admin team
- Set clear objectives, manage workloads, and ensure accountability
- Support recruitment, onboarding, and performance management
- Build a structured, high-performing team culture
Property Management Delivery
- Oversee compliant tenancy onboarding and move-ins
- Manage maintenance workflows, contractor performance, and escalations
- Ensure full compliance with statutory and regulatory requirements
- Oversee end-of-tenancy processes including check-outs and deposit deductions
Compliance & Risk
- Maintain up-to-date knowledge of landlord and tenant legislation
- Ensure accurate record keeping and audit readiness
- Identify operational risks and implement mitigation strategies
Stakeholder Management
- Act as the senior escalation point for operational issues
- Maintain effective working relationships with landlords, agents, and contractors
- Provide clear reporting and updates to the Operations Director
Financial Oversight (Non-Client Account)
- Review and control operational and maintenance expenditure
- Identify cost efficiencies and process improvements
Person Specification
Essential
- 3–5+ years’ experience in property management
- Proven experience in an operations or senior supervisory role
- Strong knowledge of end-to-end property management processes
- Excellent understanding of landlord and tenant legislation
- Experience managing teams in an office-based environment
Skills & Attributes
- Highly organised with strong attention to detail
- Calm, decisive, and solutions-focused
- Strong communicator with a collaborative leadership style
- Comfortable managing volume and complexity
Desirable
- ARLA Propertymark or equivalent qualification
- Experience managing large or multi-site portfolios
Salary to be discussed and dependent on experience.
For more details please apply following the link or email me direct to sally.osborne@your-move.co.uk