Branch Property Management Coordinator

Job ID
2017-9192
Plymouth
Category
Estate Agency
Salary
£18,000 Basic - £22,000 OTE, Plus Car Allowance
Position Type
Permanent Full-Time
Car Allowance
Yes
Bonus Scheme
Yes

Job Profile

Your Move Student Living Plymouth branch require an additional Property Management Coordinator to join them permanently, dedicated to work solely on our Lettings portfolio. 

 

The Purpose:

  • To provide administrative support to a cluster of branches in order to provide a provide a level of service consistent with our service level agreement.
  • To provide a complete Property Management Service to the customer and in accordance with the Company Service Level Agreements.
  • To provide management information promptly when requested.
  • Diary Management.
  • To advise clients on the rent indemnity product.
  • To deal efficiently with incoming customer calls.
  • Ensure compliance with company and legal standards/requirements
  • To generate income from maintenance and gas and end of tenancy fees and process invoices for payment.

Skills and Knowledge required:

  • Relevant legislation affecting the operations of the property management service
  • PC/Computer literacy skills
  • Organisation and planning skills
  • Understanding of Lettings business
  • Understanding of all Property Management processes
  • Understanding of relevant legislation i.e.Housing Act, Fire & Furnishings and Gas
  • Knowledge of Service Agreement, tenancy agreement clauses with Landlords
  • Health and Safety and Security guidelines
  • Identify and analysing problems through diagnostic communication
  • Negotiation and mediation skills
  • Customer care

Experience required:

  • A minimum of 1 year within Property Management environment
  • Proven ability in an administrative position within a customer service/contact centre environment.

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