Business Retention Consultant

Job ID
Call Centre
£20,630 OTE
Position Type
Permanent Full-Time
Car Allowance
Bonus Scheme

Job Profile

An exciting opportunity to work for LSL Property Services PLC, one of the United Kingdom’s largest Property Management companies, within the Insurance Services department. LSL Property Services PLC is a leading provider of residential services to its customer groups; offering services including estate agencies, lettings, surveying and mortgage advice.


The Insurance Services department are currently looking for customer focused, self motivated people with strong objection handling skills to join the highly successful department within Exeter City Centre. Offering both product and technique training and promoting on-going development through LSL Property Services PLC, this position offers the opportunity to thrive within a busy, customer service based environment.



The Forum, Barnfield Road, Southernhay, Exeter



Monday-Friday, 2x 8:30 -17:00, 3x 9:30-18:00


Role Purpose: 

Business Retention Consultants are responsible for dealing with existing Insurance Services customers over the telephone and assisting with all aspects of administering existing policies, whilst remaining compliant at all times.



Business Retention Consultants are expected to effectively handle all customer queries and up sell add-ons and cover where applicable. Administering both Household and Buy to Let policies and aiming for the retention of policies following cancellation requests are both areas of the upmost importance. Providing high levels of customer service whilst adhering closely to compliance regulations are also main accountabilities of this role.

Business Retention Consultants are targeted on the following areas:

  • Department business written income
  • Cancellation Result
  • 95% department calls answered       

Desired Technical Skills/Competencies/Behaviours:

  • Proven compliance record with strong objections handling skills
  • Self motivated and pro-active to achieve targets
  • Ability to deliver excellent customer service
  • Strong oral communication with an excellent telephone manner
  • Experience of dealing with high call volumes in a busy environment
  • Adherence to processes and service standards
  • Strong team player
  • Reliable and Dependable

Benefits/General Information:

  • Basic salary £15,530 with an OTE of £20,630
  • Excellent bonus opportunities
  • 2 week training period with ongoing support/coaching
  • 3 month probation period
  • Career progression is encouraged into varying positions such as Financial Services, Estate Agency, Management and Skilled roles
  • 20 days holiday entitlement, not inclusive of Bank Holidays (increases by 1 day per calendar year of service until reaching the 25 day cap)
  • Pension Scheme
  • Wide array of tax savings (including Child Care Vouchers, Health Care Plan, Cycle to Work scheme) and employee benefits (including discounted gym memberships, cinema tickets and shopping vouchers)
  • Smart dress code with dress-down Fridays

   N.B – ongoing recruitment may result in not every applicant being contacted


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